Questions & Answers

In the FAQ section, you will find the answers to frequently asked questions about Jurassic Jacks.


From which countries can I order directly via the Jurassic Jacks online shop?

We currently offer the option to shop using our Jurassic Jacks online shop in the following countries & territories: UK, Europe, & North America. If you live outside of these countries/territories, please contact us for confirmation of shipping and a shipping quotation.


What is the current status of my order from theJurassic Jacks online shop?

You can retrieve the current status of your orders by logging into your user account.


What are the costs for shipping?

We offer standard & express shipping.  More details about our  shipping costs can be found on our page about shipping and payment.


How can I modify or cancel an order?

If you want to change your order, you may only do so as long as you have not yet received the order confirmation e-mail. To change your order, please contact our online shop Customer Service by phone.

Cancellation: If you want to cancel your order, this is only possible as long as you have not yet received the e-mail with confirmation of purchase and shipping, because otherwise the order has already been handed over to the shipping company. In this case, please refuse to accept the package or return the package. Otherwise, please cancel your order as soon as possible by email or by calling our online shop Customer Service.


Whom can I contact?

Our Jurassic Jacks team is happy to answer your questions and resolve any issues. You can get in touch with us here.