Delivery & Shipping Information
COVID-19 is affecting our dispatch times. we are working with minimum staff so please allow extra time for your order to arrive.
We aim to despatch all orders as quickly as possible via a tracked shipping service.
Our Online Customer Services Team are available to help with any questions, please e-mail us at [email protected]
We are asking customers to please only email us, or message us on our facebook page (facebook.com/jurassicjacks ). You can also use email us through our webform to get in touch.
You do not need to email us to check that your order is being processed. Please only email us if necessary. Our telephone line has been closed temporarily so that we can focus on fulfilling your orders and respond to emails.
Our online customer service team are extraordinarily busy at this time due to the impact of the pandemic.
Slow deliveries from suppliers, a significant increase in orders are all factors.
Thank you for your patience and understanding at this exceptional time,
We are a small company and sometimes it may take us a little bit longer to dispatch your items either because we are waiting for stock or because we are very busy. We will endeavour to get your order to you as quickly as possible – please bear with us!
However, at busy periods it will take longer- during these periods we will put a message on our website to tell you how longer dispatch times are.
If an item is on back order, dispatch may take longer while we wait for your item to get back in stock.
If you have not received your order within ten working days of confirmation of shipping, please contact us.
Courier deliveries are made between 8am and 8pm, Monday to Friday (excluding Bank Holidays) and a signature is required. As the delivery comes to you via a courier, we cannot book a specific date or time. please e-mail us at [email protected] if you would like further information
1. How are my products delivered?
Please see the Delivery Options Chart below.
Single, small items are sent by 1st Class Royal Mail, meaning you won’t have to sign for the package.We use a courier service to deliver larger orders within the UK. Deliveries are made between 7am and 8pm, Monday to Friday (excluding Bank Holidays) and a signature is required. We are happy to deliver your order to an alternative address. The website allows you to enter an alternative delivery address, or you can advise us of this if you order via email.
2. Can I change my order?
If you need to amend your order, please contact us as soon as possible on 0333 006 4776, or email us at [email protected]
3. If my order arrives incorrect or damaged, will you refund me?
If, for any reason, you are not happy with your purchase, please contact us on 0333 006 4776, or email us at [email protected]
Alternatively, simply return it, securely wrapped, within 14 days of delivery, unused and in its original packaging and we will offer you a full refund. Please ensure that you enclose a note stating your full name, address and telephone number, along with your reason for the return. We will only pay return postage if the product is faulty.
4. Do you sell outside the UK?
Yes we offer international Delivery, please see Delivery Options Chart below.
Make sure that you enter the full details of your address (including the country) in the required fields. When you get to the ‘checkout’ page, the cost of shipping will be displayed. You can pay securely with Visa, Mastercard or PayPal.
All our prices are in UK Pounds Sterling. Your bank will convert your payment to your own local currency. Please refer to your bank for current exchange rates.
Your Delivery Options
|UK Standard Dispatch 2-3 Working Days||2-5 days||From £3.95|
|UK Express Dispatch 2-3 Working Days
Order must be placed by 4pm Monday-Friday
|1-2 days||From £5.95|
|Europe Tracked||6-12 Days||From £19.95|
|Europe Express||3-5 days||From £29.95|
|US & Worldwide Tracked||6 – 20 days||From £29.95|
Next Day & Express orders placed at the weekend or on public holidays will be processed the following working day.
PLEASE NOTE: All orders are delivered between 8am and 8pm.